Error messages for BORA cooktop extractor systems and the BORA X BO: our overview will help you to identify and resolve the error.
Find all you need to know about the most common error messages on BORA systems and get help resolving them. Whether you have a cooktop extractor system, a steam cooking and baking system or a refrigeration and freezing system, we can answer your questions.
| Problem | Cause | Solution |
|---|---|---|
| Cooking zone display is showing u | No cookware or unsuitable cookware on the cooktop | Only use suitable cookware |
| Cooking zone display is showing L | The child lock is on | Switch the child lock off |
| Er03 is shown on all cooking zones and the cooktop switches off automatically | One or more sensor buttons is covered (by a finger or other object) | Remove the object, clean the operating panel |
| The fan display is showing F | The filter has reached the end of its service life and the activated charcoal filter is saturated | Change the activated charcoal filter (only applies to recirculation systems). Then clean the stainless steel grease filter (applies to recirculation and exhaust air systems). Replace the grease filter if heavily soiled |
| A cooking zone or the whole cooktop switches off automatically | A cooking zone has been operating for too long | Switch the cooking zone back on again |
Overheating protection has been triggered. This occurs in the following cases:
| Allow the cooktop to cool and then switch it back on again. Ensure that oil and fat are heated on a low power level and only heat cookware with food inside. | |
| Power setting is automatically switched off | Overheating protection has been triggered. This occurs in the following cases:
| Allow the cooktop to cool and then switch it back on again. Ensure that oil and fat are heated on a low power level and only heat cookware with food inside. |
| The cooktop extractor performance has drastically decreased | Stainless steel grease filter is heavily soiled | Clean the grease filter or replace it if soiled too heavily |
| Activated charcoal filter is heavily soiled (only applies to recirculation models) | Replace the activated charcoal filter | |
| There is an object in the air guiding housing (e.g. a cleaning cloth) | Remove the object that has been sucked in | |
| When the BORA X BO is on, a gurgling noise can be heard coming from the trap | Trap ventilation is faulty | Clean the drainage pipe. If necessary, contact a pipe cleaning service |
| The freezer compartment on the BORA refrigerator won’t close | The lock was engaged while the door was open | Operate the handle again |
Our product finder helps you to identify the right service page for your problem. Using the integrated error code query function, you can find out whether you can solve the problem yourself or need to open a service ticket to get help from our BORA technicians. Whether you want to perform a reset when the error message F appears or resolve classic E-errors like E3, E6 or E2 – you can rely on our service.
| Product range | Problem | Cause | Solution |
| Cooktop extractor systems | The fan display is showing Er81 or Er82 | The fan is faulty or a duct connection is loose | Contact the BORA service team |
| Cooktop extractor systems | The fan display is showing E. The fan won’t switch on | The Home-In contact has been interrupted | If you use a window contact switch, the window must be open when operating the fan |
| The safety device is faulty | Contact the BORA service team | ||
| Cooktop extractor systems | The cooking zone is showing E | There is an electronics error | Cut off the power supply to the cooktop for about 1 minute. If the problem persists after restoring the power supply, take a note of the error number and contact the BORA service team |
| Steam cooking and baking systems | The BORA X BO power button is not visible; the appliance won’t switch on | The fuse or the household circuit breaker is faulty | Change the fuse and switch the circuit breaker back on |
| The BORA X BO fuse / circuit breaker has tripped multiple times | Contact the BORA service team | ||
| The electricity supply has been cut off | Have the electricity supply checked by an expert | ||
| Steam cooking and baking systems | Water is running out of the BORA X BO | The water supply or outlet hose is faulty | Switch the appliance off at the fuse box. Close the fresh water supply stopcock. Contact the BORA service team |
| The hose connection on the appliance is faulty | |||
| Steam cooking and baking systems | The BORA X BO oven chamber lighting is not working | Oven chamber lighting is faulty | Contact the BORA service team |
| Steam cooking and baking systems | Steam comes out of the BORA X BO when it is in use | The oven chamber seal is not fitted correctly | Check that the seal is fitted correctly |
| The oven chamber seal is heavily soiled | Clean the seal | ||
| The oven chamber seal is damaged | Contact the BORA service team | ||
| Refrigeration and freezing systems | The BORA refrigerator door seal is faulty or needs replacing | The door seal can be replaced without tools | Contact the BORA service team |
Can you see an error message that does not begin with F or E? In that case, please open a service ticket and we’ll take care of it.
